Ensure that the Event Management process operates effectively and efficiently.Ensure that the Event Management KPIs are met.Ensure that the Event Management process is conducted correctly.Ensure that reports are produced, distributed, and used.Ensure that proper Key Performance Indicators (KPIs) are set.Ensure that there is an optimal fit between people, process, and technology.Ensure that the Event Management process is fit-for-purpose.Ensure end-to-end responsibility for the Event Management Process.Define the Business Case for the Event Management Process.Roles and Responsibilities Event Management process owner: Trigger to Incident Management (which will in turn trigger Problem or Change Management).Any alerts and events generated by the monitoring tools.Events are closed if satisfactory actions were taken or sent back for correlation. Events responded are reviewed for the appropriateness of action taken.Ģ. Signs are intended to notify the appropriate person, process, or tools that the situation can be checked and the appropriate action to prevent an exception.ġ. If the output of filtration is a warning, it is an Event that is when a service or device is approaching a threshold. They are typically stored in a system or service log files and kept for a predetermined period.Ĥ. If the output of filtration is Informational, it refers to an event that does not require any action. Abnormalities could represent a total failure, impaired functionality, or degraded performance. If the filtration output is an exception, it means that the service or a device is currently operating abnormally. Events are acknowledged and categorized into three broad categories – Informational, Warning, and Exception.Ģ.
Filter the events to decide whether to continue treating the event or to discard it.ġ. Passive monitoring tools that detect and correlate operational alerts or communications generated by CIs. Any exceptions will generate an alert that needs to be communicated to the appropriate agency or team for action. Active monitoring tools that poll critical CIs to determine their status and availability. The two type of monitoring tools used are – To provide a proactive mechanism for early detection of incidents.Monitor CIs and services constantly and provide operational information about the infrastructure.Continual Service Improvement (CSI) PlanĪny occurrences/observations that have significance to the delivery of IT infrastructure or services are called events.Continual Service Improvement (CSI) register.Mega Bundle (includes all ITIL templates).
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